PMO Services

Nowadays, organizations frequently find themselves implementing many initiatives at once. Most of the time the initiatives have conflicting priorities and compete for limited resources. As a result, many projects end up becoming victims of politics, interdepartmental turf wars etc. Some of the larger organizations often would establish project management office, or PMO, to provide governance, artifacts, best practices, methodology etc. to guide successful implementations and avoid some of the major causes of project failures. We can help you establish and run an in-house PMO from ground up.

For a number of organizations, however, establishing a PMO is not a viable option due to resource constraints. For these organizations, our firm provides cost effective services that are traditionally offered by a PMO.

Problem with Traditional Project Management

While describing the ineffectiveness of traditional project management, J. Davidson Frame famously wrote: “The Problem is that traditional project management is broken. One deficiency is its inattention to the importance of customers. Customer satisfaction is often treated as an afterthought. Most energy is directed towards satisfying the famous triple constraints of time, budget, and specifications. Success and failure are typically assessed against meeting schedules, budgets, and specifications, not against achieving full customer satisfaction”.

Customer Focused: “New” approach to Project Management

We could not possibly agree more with the philosophy that the customer who is the ultimate beneficiary of any project deliverable is paramount to the success of each project. A ‘well executed’ software roll-out project that delivers an application that never gets used by the intended recipients is not an example of project success. While executing projects with defined parameters, we never lose sight of the ultimate customer’s need.

Consider BPM Advisor’s experience with a financial services organization that had undertaken major changes to streamline its back office underwriting operations. These changes included implementing a new application that would integrate ‘touch points’ from Sales, Marketing, Accounting, Risk Assessment, Compliance, Legal, IT, and outside vendors. In spite of the demands from these various stakeholders, we never lost sight of the ultimate beneficiaries – the walk-in customers to branch offices, over two thousand store agents. As a result, we were able to shorten the new agent underwriting process from being a cumbersome three day event to automated process that took only 15 minutes.

Our PMO services include:

• Program/Portfolio Management
• Change Management
• Risk Management
• Knowledge Retention (Best Practices)